CABX LLC ("CABX," "we," "our," or "the Company") is a Michigan-registered limited liability company providing pre-arranged transportation services through independent contractor drivers ("Drivers"). By submitting a reservation, communicating with CABX, or using any CABX service, you ("Rider," "Customer," or "you") agree to be bound by these Terms & Conditions in their entirety.
All CABX Drivers operate as 1099 independent contractors, not employees. Drivers are solely responsible for:
CABX provides branding, scheduling, and coordination support but does not supervise, direct, or control vehicle operation or driver conduct during trips.
All transportation services are performed by Drivers using their own vehicles and insurance policies. In the event of accidents, injuries, property damage, medical expenses, or loss of personal items, the Driver's insurance policy is primary.
CABX LLC does not own or operate vehicles, does not directly provide transportation, and assumes no liability for accidents, injuries, criminal acts, weather-related delays, road conditions, or loss or damage to personal property.
By using CABX services, you agree to release and hold harmless CABX LLC, its members, officers, agents, and affiliates from any and all claims, damages, losses, or expenses arising out of or related to your use of CABX transportation services.
Failure to comply may result in immediate termination of service without refund and/or a permanent ban from CABX services.
Drivers retain full authority to refuse service, terminate trips for safety reasons, decline transport of prohibited items, or contact law enforcement at any time. CABX supports all Driver decisions made in the interest of safety.
CABX vehicles may be equipped with dash cameras, interior cameras, or audio recording devices for safety, quality assurance, and liability protection purposes. By entering a CABX vehicle or using CABX services, you expressly consent to being recorded — visually and/or by audio — for the duration of your trip. Recordings may be retained and used in connection with disputes, insurance claims, or legal proceedings.
All rides must be pre-arranged and fully paid before service begins. Payment is due upon confirmation of your reservation via the secure Bluevine checkout link provided by CABX.
Minimum Trip Distance: All rides require a minimum trip distance of 2 miles. Reservations for trips under 2 miles will not be accepted.
If you have any pending payments. Failure to pay may result in legal action and permanent suspension from CABX services and future rides.
CABX cannot guarantee fulfillment of bookings that do not meet the required advance notice window. CABX is an appointment-based service and availability is not guaranteed for last-minute requests.
Refunds will be issued only in the following circumstances:
Refunds will not be issued for customer lateness, no-shows, traffic delays, weather conditions, road closures, or dissatisfaction unrelated to a verifiable service failure.
All CABX rides include a 5-minute pickup wait time, beginning at the Driver's scheduled arrival at the confirmed pickup location. This window applies to all service tiers.
If a Rider has not boarded the vehicle within the 5-minute wait window, the Driver may — at their sole discretion — cancel the trip and depart. In the event of a Driver-initiated cancellation due to an exceeded wait time:
Riders are responsible for being ready at the confirmed pickup location at the scheduled time. CABX strongly advises all Riders to be present and visible before the Driver arrives. Repeated no-shows may result in suspension from CABX services.
Note: The Driver's decision to wait beyond the 5-minute window, if any, is entirely at their discretion and does not constitute a waiver of this policy for future trips.
Stop allowances vary by service tier. Tiers designated as Direct Only do not permit stops — the Driver will proceed directly from pickup to the confirmed drop-off location. Any requested stop on a Direct Only tier may be declined by the Driver.
For tiers that permit unlimited stops, the fare meter remains active throughout the duration of the trip, including during any stops. Each stop extends trip time and will increase the total fare accordingly. Riders on these tiers acknowledge and accept that the final fare may be higher than the initial quoted estimate if stops are made.
An $100 cleaning fee may be charged to the customer at the Driver's sole discretion following any trip. This fee applies to all service tiers and may be assessed for — but is not limited to — the following conditions:
By using CABX services, you acknowledge and agree that this fee may be applied without prior notice and that the Driver's assessment is final.
CABX LLC and its Drivers are not responsible for returning lost, forgotten, or left-behind property. Due to scheduled ride commitments, Drivers are unable to return to previous pickup or drop-off locations or hold items between trips.
Depending on the nature of the item, property left in a CABX vehicle may be turned over to the local police department for safekeeping. CABX assumes no liability for any items left behind once the Driver has departed.
Riders are strongly advised to check all personal belongings before the Driver leaves.
Failure to present valid ID at pickup will result in the standard rate being applied. CABX reserves the right to revoke verified status at any time. Verified rates include 1 stop and up to 5 minutes of wait time. Tolls are included.
A $50 pet travel fee applies to all rides involving pets (all tiers). Service dogs are always welcome at no additional cost under applicable law. The cleaning fee policy outlined in Section 10 applies independently of the pet fee.
CABX offers a $25 food voucher (including tax) to riders on the 1st Class service tier. The voucher is shared among all passengers in the vehicle (up to three) and may be used one time per ride.
Drivers retain full authority to decline participation in the food voucher program, refuse specific food or drink items, or disallow food in their vehicle entirely. The driver is responsible for purchasing the requested items in advance and must agree to participate before the voucher is considered confirmed. CABX supports all driver decisions made under this policy.
Any dispute, claim, or controversy arising out of or relating to these Terms or CABX services shall be resolved exclusively through binding arbitration in the State of Michigan. You waive any right to participate in a class action lawsuit or class-wide arbitration against CABX LLC.
These Terms & Conditions are governed by and construed in accordance with the laws of the State of Michigan, without regard to conflict of law principles, even where travel crosses state lines.
CABX reserves the right to update or modify these Terms at any time without prior notice. Continued use of CABX services following any modification constitutes acceptance of the revised Terms. The most current version will always be available at cabxllc.io/legal.
By booking a ride, communicating with CABX, entering a CABX vehicle, or making payment for services, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.
CABX LLC • Kalamazoo, Michigan • contact@cabxllc.io