CABX Rider Guide

CABX LLC is a private chauffeured transportation service built on integrity, fair driver compensation, and a premium rider experience — based in Kalamazoo, Michigan. Book online, pay securely, ride comfortably.

• Drivers are fairly compensated — no race-to-the-bottom pricing
• Professionally trained, insured independent chauffeurs
• Strict vehicle cleanliness standards (cleaned twice daily)
• Transparent, fixed pricing — no surge pricing, ever
• Pre-booked, appointment-based — your driver expects you
• Personalized, service-oriented experience

Round trips double the base fare. Stops $5 each (up to 5 min) unless otherwise noted. Use the booking estimator to calculate your exact total.

Our most affordable option — a $15 flat rate for very short trips of 0–2 miles.

• Trips must be 2 miles or under
• Stops at $5 each
• Round trip doubles the base fare

A $50 flat rate for trips anywhere within a 15-mile radius of the Kalamazoo CABX base.

• Must stay within the 15-mile service radius
• Stops $5 each
• Round trip doubles the base fare

Our per-mile tier — flexible for trips of any length, priced by distance.

• Pre-booked rate: $5/mile
• Priority SAME DAY BOOKING rate: $10/mile
• Beyond 20 miles (priority only): $150/hr instead of per-mile
• Stops $5 each
• Round trip doubles the base fare
• Michigan only
• Rides midnight–9 AM must be booked at least 6 hours before midnight the prior day

$100 per hour — hourly service, no mileage cap, trip must begin in Michigan.

• Billed by the hour — book as many hours as you need
• Stops $5 each
• Trip must originate in Michigan
• $80 cleaning fee may apply at driver's discretion
• Rides midnight–9 AM require 6 hrs advance notice before midnight

$200 per hour — premium hourly service with expanded stops and optional food voucher.

• Billed by the hour
• Stops: up to 15, at $5 each
• $25 food voucher available — must be requested at booking (see voucher FAQ below)
• Trip must originate in Michigan
• $100 cleaning fee may apply at driver's discretion
• Rides midnight–9 AM require 6 hrs advance notice before midnight

1st Class riders may add a $25 food voucher at booking, shared among all passengers (up to 3). The voucher add-on costs $25 and is paid at checkout alongside your fare.

Voucher Rules

• Must be selected as an add-on at the time of booking
• Minimum 24-hour notice required so the driver can purchase items in advance
• Shared among all passengers — one use per ride
• Cannot be saved, transferred, or applied to a future ride

Food & Drink Guidelines

• Items must not be messy, spill-prone, or have strong/unpleasant odors
• Riders are responsible for cleaning up after themselves
• Spills may result in an $100 cleaning fee
• All trash must be properly disposed of by the rider before exiting

Driver Discretion

• Drivers may decline to allow food in their vehicle
• The driver must agree to participate before the voucher is confirmed
• The voucher is not guaranteed — subject to driver approval

$300 per hour — your personal chauffeur with full flexibility and no restrictions.

• Travel anywhere — no geographic limit
• Unlimited stops included — FREE
• Wait time included in the hourly rate
• Pets included (cleaning fee may still apply)
• Optional $30 food voucher add-on available at booking
• Tolls included
• $80 cleaning fee may apply at driver's discretion
• Rides midnight–9 AM require 6 hrs advance notice before midnight

$5 per stop (up to 5 minutes each) applies to all tiers except Private Driver, which includes unlimited stops for free.

• Quick Ride, Target, Economy, Coach: up to 5 stops at $5 each
• 1st Class: up to 15 stops at $5 each
• Private Driver: unlimited stops, always FREE

Enter your number of stops when booking — the estimator calculates the stop cost automatically.

No. Tips are not included in any rate but are greatly appreciated for exceptional service.

All payments are processed securely through Stripe. Here's how it works:

1. Go to the Book page — select your tier, add-ons, enter your info and pick a date & time
2. Review your order summary on Step 4 (Confirm) — check tier, addresses, date, time, and total
3. Check the box accepting the CABX Booking & Refund Policy — the Pay button activates once checked
4. Click "Pay & Submit Booking (Stripe Secure)" — Stripe opens in a new tab, enter your card details (CABX never sees your card number)
5. Enter the exact total from your estimator — mismatched amounts may result in cancellation with no refund
6. Your booking is submitted and a receipt is emailed to you automatically

Accepted: Visa, Mastercard, Amex, Discover, debit cards, Apple Pay & Google Pay.

Questions? Email contact@cabxllc.io

CABX is an appointment-based service. Rides must be pre-booked and paid before service begins.

• Rides midnight–9 AM: Must be booked at least 6 hours before midnight the prior day to guarantee pickup
• Requests without sufficient notice may be reviewed but availability is not guaranteed
• Payment is due at the time of booking — your slot is not held until payment is confirmed

Refunds are issued only in specific circumstances:

• Service not provided due to Driver unavailability
• Driver-initiated cancellation
• Verified service failure attributable to CABX

No refunds for: customer no-shows, lateness, traffic delays, weather, or road conditions.

Valid cancellations are refunded within 5–10 business days if cancelled before driver dispatch. Once a driver is dispatched, all payments are non-refundable.

Mismatched payment amounts (paying more or less than your quoted total) may be cancelled as non-refundable. Always enter the exact total from your estimator.

All rides include a 5-minute pickup window starting when your driver arrives at the confirmed location. If you haven't boarded within 5 minutes, the driver may depart at their discretion and the fare is forfeited with no refund.

Be ready and visible before your driver arrives. Repeated no-shows may result in suspension from CABX services.

CABX is not responsible for returning lost or forgotten property. Due to scheduled ride commitments, drivers are unable to return to previous locations or hold items between trips.

Depending on the item, property left in a CABX vehicle may be turned over to the local police department. Always do a final check before your driver departs.

Vehicles are cleaned at least twice daily. A strict cleanliness standard is maintained on every trip.

Up to 3 passengers per trip. Expanded fleet options are planned for the future.

Yes. iPhone and USB-C chargers are available on every trip.

Yes. Service dogs are always welcome at no additional cost, on all tiers.

A $40 pet fee applies per trip for non-service animals. Add this at booking.

• 1 medium-sized pet, or 2 small pets in carriers
• Private Driver tier includes pets at no extra fee (cleaning fee may still apply)

An $100 cleaning fee may be charged on any ride, across all tiers, at the driver's discretion. This includes:

• Pet-related mess or excessive shedding
• Bodily fluids of any kind
• Excessive odors requiring deodorization
• Food or beverage spills requiring deep cleaning
• Items left behind requiring additional cleanup

If you feel ill — cough, cold, or any symptoms — you must wear a mask inside all CABX vehicles to protect drivers and other passengers. Non-compliance may result in immediate trip cancellation with no refund. Safety is non-negotiable at CABX.

All passengers must wear seatbelts for the duration of every trip — required by Michigan law. Children must be in a proper age- and weight-appropriate restraint. CABX cannot provide child seats; parents and guardians are responsible for bringing their own.